Navigator Answers

One real question, answered in about a minute.

Name: What Is Navigate Care? Care Navigation for Older Adults on Medicare, Explained (Usually $0)
Uploaded: 2026-09-14
Duration: 2 min
Description: One trained person, on your side, who knows the system and works it for you: the rides, the groceries, the bills, the paperwork, and every doctor talking to each other when someone is living with a serious illness. Medicare pays for it.

Jessica, a Care Navigator, answers the questions families actually ask. Every number is sourced.

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One trained person, on your side, who knows the system and works it for you: the rides, the groceries, the bills, the paperwork, and every doctor talking to each other when someone is living with a serious illness. Medicare pays for it.

Navigator Answers

44 episodes

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Have a question of your own? Ask a navigator.

One trained person handles the calls, the forms and the follow-ups. Medicare pays for it. Usually $0 with Medicare.

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General information, not medical, legal or financial advice. 2026 federal figures; your state's rules may differ. Jessica is a synthetic presenter; every answer is checked against its sources by a person before it is published.

One real question, answered in about a minute.

What is Navigate Care?

Navigator Answers

My dad is 70 and can't drive anymore. How does he get to his doctor's appointments?

Can I get help paying for groceries?

I can't keep up with my heating and electric bills. Is there help?

Medicare takes $200 a month out of my Social Security check. Can anything help with that?

My prescriptions cost too much. Is there anything for that?

I need help at home — bathing, cleaning, cooking. Will Medicare send someone?

Can I get paid to take care of my mom?

I'm the caregiver and I'm exhausted. Who gives me a break?

I can't afford my rent anymore. Is there housing help for seniors?

Who actually helps with all of this — and does Medicare pay for that?

I got a hospital bill I can't pay. Is there any help?

How do I get the doctor, the plan and the pharmacy to talk to me about my dad?

Do we need power of attorney? Mom's memory is slipping. Is it too late, and who helps us do it for free?

The plan denied his walker / physical therapy / MRI. Can we fight it?

Will Medicare pay for a walker, a wheelchair, or a hospital bed?

They're discharging Mom from the hospital tomorrow. Is it too soon, and can we stop it?

Mom is 91 and lives alone. How do I keep her safe? Falls, the stove, grab bars?

Since my husband passed I'm alone all day. Is there anyone to call, anywhere to go?

I can't afford my phone and internet anymore. Is there help?

English isn't my first language. I can't understand the letters and forms. Can I get help?

Dad was in the service. Is there a VA benefit that helps pay for his care?

How do we pay for assisted living or a nursing home? Does Medicaid help?

I need dentures, glasses or hearing aids and Medicare won't pay. What now?

Medicare denied a test and my statement says I may be billed $0. But the doctor's office sent me a bill. Do I have to pay it?

I sold my house last year, and now Social Security says my Medicare Part B premium is going way up because of my income. Is this forever?

My Medicare Advantage plan denied my scan. I appealed, they said no again, and now it's going to something called an IRE. What is that, and can it actually overturn the denial?

I retired last year, and my income dropped a lot. But Medicare is still charging me a higher premium based on what I used to make. Should I file Form SSA-44, and what goes on it?

My dad gave his Social Security number to someone who called about extra Medicare benefits. Is this a scam, and what do we do now?

I want to switch my Medicare Part D plan. What is the last day I can do it?

My Part D plan denied my prescription and says I must try other drugs first, but I already have. How do I appeal fast?

I live alone and have surgery coming. Will Medicare cover physical therapy at home, and an aide to help me bathe?

I worked past 65 with coverage through my job, but Social Security added a late enrollment penalty to my Part B. Can it be removed?

My dad is home from the hospital. He can't cook, he needs rides to his appointments, and I can't do it all or pay for private help. What is out there?

My mother's Medicare HMO won't refer her back to the cancer specialists who treated her in the hospital. What can we do while her appeal is pending?

My mom has a low income and a Medicare PPO plan. Could she qualify for Part D Extra Help, and would it lower her costs for cancer treatment drugs?

My mom is in her 80s, lives in a skilled care facility, and cannot move without a lift. How can she get to her doctor appointments?

My loved one was receiving hospice at home through Medicare Advantage and needed two ambulance trips to the hospital. Who is responsible for the ambulance bills, and what can I do if the plan denied the claims?

My mother is in her 80s, lives in West Virginia, and was recently hospitalized. We want to move her to a care facility near us in Virginia. How do we check whether Medicare will cover the facility and avoid out-of-network charges across state lines?

I recently became eligible for Medicare in Connecticut and need help understanding the enrollment deadlines and paperwork. Is there a free, unbiased counselor who can meet in person with me and my adult children?

How can I get help managing my mom’s appointments and caregiving while working and raising children?

If I join a Medicare Advantage plan and use a provider who accepts Medicare but will not bill the plan, can the provider charge me more than Medicare's allowed amount when I pay upfront and seek reimbursement?

Could a short gap before my spouse's employer coverage starts cause a Part B penalty?

My sister has Original Medicare and needs residential mental health treatment. Does Medicare cover it, and how can we find a participating facility?

I applied for Medicare Part D Extra Help through Social Security. Does that application also enroll me in a Part D plan, or do I need to enroll separately?

Have a question of your own? Ask a navigator.