One dedicated navigator helps with appointments, doctor-recommended services, medical equipment, benefits and support at home.
Prefer to speak with someone? Call 628 234 2273 (NAV-234-CARE).
Medicare Part B covers Navigate Care for eligible patients. We confirm your cost before you start.
If any of these situations sound familiar, Navigate Care may be able to help.
Tell us what you need help withWhat Navigate Care does
We help coordinate appointments, referrals, transportation and follow-ups so important care is not missed.
We help identify Medicare benefits, community programs and other assistance that may be available to you.
We help you understand the steps for getting doctor-recommended walkers, wheelchairs and other medical equipment.
We help find support that can make it safer and easier to manage your health at home.
We communicate with your care team, track the agreed next steps and help keep everyone on the same page.
When transportation, food, utilities, housing or lack of support makes it harder to follow your care, we help look for available resources.
The Navigate Care difference
Finding a program is only the beginning. Your navigator helps make the calls, coordinate the next steps and follow up on what happens.
You have one dedicated person who learns your situation and stays familiar with your needs.
See if we can helpHow it works
Start with a free call. Tell us what you or your loved one needs help with. You do not need to know which program or service to ask for.
We review your needs, check your Medicare coverage and explain any expected cost. When appropriate, we arrange a phone or video visit with a healthcare provider.
Your navigator helps create a plan, coordinates the agreed services and follows up on the next steps.
Real-life examples
“My mother keeps missing appointments.”
Her navigator can help coordinate appointments, explore transportation options and track follow-ups.
What we do in this situation“My father’s doctor recommended a walker.”
His navigator can help explain the process, coordinate with the doctor’s office and identify an appropriate equipment provider.
What we do in this situation“I don’t understand what Medicare will cover.”
Your navigator can help explain available benefits, identify assistance programs and tell you whom to contact next.
What we do in this situation“My parent needs more support at home.”
Their navigator can help identify home-safety, food, transportation, utility and community resources when those needs are affecting their health.
What we do in this situation“I live in another state and cannot manage everything.”
With the patient’s permission, the navigator can coordinate agreed services and keep authorized family members informed.
What we do in this situationSomething else is going on?
For patients
You will have one person to call when appointments, equipment, benefits or problems at home make it harder to manage your health.
For caregivers
Your navigator can help coordinate your loved one’s care and support, so you do not have to manage every call and follow-up alone.
The patient remains in control and decides what information may be shared with family members.
Cost and coverage
Medicare Part B covers Community Health Integration services for eligible patients when everyday challenges are affecting their health or access to care.
Your cost depends on your Medicare coverage, deductible and any secondary insurance you have. If you have Medicare and Medicaid or other secondary coverage, you may pay little or nothing. We will confirm this before you start.
Before services begin
Here is what we will do.
Trust
The things patients and families ask us most.
A care navigator is a dedicated person who helps coordinate appointments, services, equipment, benefits and other support affecting your health.
Navigate Care may be appropriate for Medicare patients whose health or access to care is being affected by practical challenges such as transportation, mobility, home safety, benefits, food, housing, utilities or lack of support.
No. Your doctor remains responsible for your medical care. Navigate Care helps you follow the care plan and coordinates practical support around it.
Yes. You may contact us on behalf of someone you care for. The patient must agree to participate and decides what information may be shared with you.
Medicare Part B may cover the service for eligible patients. Deductibles or coinsurance may apply. We check your coverage and explain any expected cost before services begin.
No. Most support can happen by telephone. Video is available when appropriate.
Yes. Participation is voluntary, and you may stop at any time.
Tell us what is happening. We will listen, check whether Navigate Care can help and explain the next step.
Or call 628 234 2273 (NAV-234-CARE). Free initial call. No obligation.
