Privacy Policy

Navigate Care is a care-navigation service operated by 10XR Inc. This policy covers the information we handle when you visit trynavigate.care, contact us, enroll in our navigation program, or exchange phone calls and text messages with our care team.

Health information we hold about you as a patient — Protected Health Information under HIPAA — is governed by our Notice of Privacy Practices, which offers stronger protections than this policy. Where the two overlap, the HIPAA notice controls.

Information you give us. Your name, phone number, email address, and whatever you share when you contact us, book a call, apply for a role, or enroll in the program — including health and coverage information needed to navigate your care.

Communications. Records of calls and text messages with our care team, including recordings and transcripts where permitted by law, so your navigator always has the full picture.

Basic technical information. Standard server logs (IP address, browser type, pages visited) used to keep the site working and secure. We do not run third-party advertising trackers.

• To provide and coordinate your care navigation
• To respond when you reach out
• To bill Medicare or your health plan for covered services
• To run, secure and improve our service
• To meet our legal obligations

If you opt in, Navigate Care sends care-coordination text messages — appointment and visit reminders, links to scheduled video visits, call-back notices, and confirmations about services we arrange for you. Consent to receive texts is never a condition of receiving our services.

Text messaging originator opt-in data and consent will not be shared with or sold to any third party or affiliate for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help — or call us at 628 234 2273 (NAV-234-CARE). The full program terms are in our Terms of Service.

• We never sell your personal information
• We never share your information with third parties for their marketing
• We never share your mobile number or texting consent with anyone for promotional purposes

Service providers. Companies that help us operate — telephone and messaging carriers, cloud hosting, billing tools — bound by contract to protect your information and use it only to serve us. Where they touch health information, they sign HIPAA business associate agreements.

Your care team. Doctors, pharmacies and community services involved in your care, as described in our HIPAA notice.

When the law requires it. In response to lawful requests, court orders, or to protect health and safety.

We protect your information with encryption in transit and at rest, access controls, and audit logging, and we keep it only as long as we need it to serve you and meet legal record requirements. No system is perfectly secure, but we treat your information the way we would want our own family's treated.

• Opt out of texts at any time by replying STOP
• Ask what we hold about you, ask us to correct it, or ask us to delete what the law does not require us to keep
• Exercise the full set of rights over your health records described in our HIPAA notice

Our services are for adults and are not directed to children under 13, and we do not knowingly collect their information.

If we make material changes to this policy, we will post the updated version here with a new effective date.

Questions? Write to privacy@trynavigate.care or call 628 234 2273 (NAV-234-CARE) — a real person will answer.