Terms of Service

These terms are an agreement between you and 10XR Inc, doing business as Navigate Care. By using trynavigate.care, enrolling in our navigation program, or opting in to our text messages, you accept them. If you are acting for a family member as their caregiver or personal representative, you accept them on their behalf too.

Navigate Care matches families with a dedicated health care navigator who helps coordinate care — appointments, paperwork, coverage questions, rides, meals and community services — including navigation services covered under Medicare.

We are not your doctor. Navigators coordinate care; they do not practice medicine, diagnose, or treat. Nothing on this site or in our messages is medical advice. Always follow the guidance of your clinicians.

We are not an emergency service. If you or a loved one is experiencing a medical emergency, call 911 immediately. Do not rely on our phone line, text messages or website in an emergency.

With your consent, Navigate Care sends care-coordination text messages: appointment and visit reminders, links to scheduled video visits, navigator call-back notices, and confirmations about services we arrange for you. Consent to receive texts is not a condition of receiving our services.

Message frequency varies. Typically a few messages around each appointment or arranged service.

Message and data rates may apply. Your mobile carrier's standard charges apply to messages you send and receive.

Opting out. Reply STOP at any time and we will stop texting you. You can opt back in by replying START.

Getting help. Reply HELP, call us at 628 234 2273 (NAV-234-CARE), or email hello@trynavigate.care.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Your privacy. Text messaging originator opt-in data and consent are never shared with or sold to any third party or affiliate for marketing or promotional purposes. See our Privacy Policy.

Navigation services are billed under Medicare Part B where covered. The Part B deductible and 20% coinsurance apply, and supplemental coverage usually brings the cost to $0 — we explain your expected cost before you enroll, in plain numbers. Services outside Medicare coverage, if any, are agreed with you in writing first.

You agree not to misuse the site — no attempts to break in, scrape, overload, or interfere with it, and no unlawful use. The site's content, design and branding belong to 10XR Inc and may not be copied for commercial use without our written permission. Guides and articles are general education, not advice for your specific situation.

Our website and messaging are provided “as is.” We work hard to keep them accurate and available, but we cannot promise they will be uninterrupted or error-free. To the fullest extent the law allows, 10XR Inc is not liable for indirect, incidental or consequential damages arising from your use of the website or messaging program. Nothing in these terms limits rights you have under laws that cannot be waived, including your rights under HIPAA.

Governing law. These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

Changes. We may update these terms from time to time. Material changes will be posted here with a new effective date; continuing to use the service after that means you accept them.

Severability. If any part of these terms is found unenforceable, the rest remains in effect.

Questions about these terms? Email hello@trynavigate.care or call 628 234 2273 (NAV-234-CARE).